FAQ

1. Do I need to have an account to order?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

  • Quick checkout process
  • Easily view your order status and order history
  • Receive updates detailing our new releases and special promotions

2. What payment methods do you accept?

 PayPal payments and credit card.


3. How secure is my online order?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.


4. Are there any exchange rates?

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.


5. How do I set my shipping address?

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".


 6. Can I change my shipping address after placing an order?

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.


7.How long does shipping take & how can I track my package?

The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking number and tracking website. We are not responsible for delays caused by the customs department in your country.

8. How do I place an order?

To place an order, simply browse our website, select the products you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete the order.


9. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and location of your package through the carrier's website.


10. Why are your prices so low compared to other retailers?

We strive to offer competitive prices by maintaining efficient operations, minimizing overhead costs, and working directly with manufacturers to secure favorable pricing. Our commitment to providing high-quality products at affordable prices drives our pricing strategy.


11. Are your low-priced products of inferior quality?

Absolutely not. While our prices may be lower than some competitors, we never compromise on quality. We source our products from reputable manufacturers and conduct rigorous quality control checks to ensure that every item meets our standards for durability, performance, and safety.


12. What is your return policy?

We offer a hassle-free return policy. If you are not satisfied with your purchase for any reason, you may return the item(s) within 30 days of receipt for a full refund or exchange. Please refer to our Returns & Exchanges page for detailed instructions.